What triggers workplace conflicts and how has the nature of these conflicts evolved over time? What emerging trends or challenges do you foresee in workplace conflict management?
JL We usually think that conflict is something that happens between people when they do not agree with each other’s beliefs. It can happen at work, in the family, at schools, and even in society.
Conflict in the workplace is a very common phenomenon. In organisation, from CEOs to associate-level employees get into conflict. Workplace conflict can happen between two employees or a group of employees, between a leader and an individual employee or a team, and between two leaders. Workplace conflicts are often rooted in a complex relationship of individual, interpersonal, and organisational factors.
Organisations expect people to work together and believe that if people collaborate there will not be any conflict. Unfortunately, when we operate out of that belief, we say and do things that create conflict as each human being has a different...
