A Swiggy delivery executive has shared insights into the most difficult part of her job, in light of remarks made by Zomato CEO Deepinder Goyal concerning the treatment of delivery staff in shopping malls, according to a report published by mypunepulse.com
Amrita, a delivery agent for Swiggy, has gained significant attention on social media after posting an Instagram reel that highlights the challenges she faces while balancing her studies and work. Operating under the username “amriithah,” she shared her experiences of maneuvering through one of Asia’s largest shopping centers, which many believe to be Kerala’s Lulu Mall, although she did not specify its name.
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Amrita described the challenging and lengthy procedure that starts with finding a parking spot in designated areas and utilizing service elevators to get to the food court.
Upon arrival, she navigates through crowded areas to locate the restaurant, after which she must return to commence her delivery. She noted that this entire process takes about 15 to 20 minutes for each order, which significantly diminishes her potential earnings. For deliveries within a 5-kilometer range, Swiggy compensates her with Rs. 25, an amount she believes does not adequately reflect the effort involved in these pickups.
See the video here:
Talking about the hardest and hated part ever. The minimum amount we are getting paid for 5km is 25. When it comes to the mall, we have to park our vehicle(separate parking slots are there) and take the service lift, get to the food court and walk to the shop from where we have got the order. There is no extra allowance for these orders. We almost lose 10-20 minutes just to take those orders also after taking the orders we have to take the normal exit which is also crowded normally. Why the malls can’t collect the orders to the lower level to make our job easier? Or why we are not getting extra paid? #swiggy #swiggydelivery #swiggydeliverypartners @swiggyindia @swiggy_deliverypartners
Amrita proposed two actionable recommendations: mall management could establish collection points on the lower levels to reduce wait times, and Swiggy might consider offering extra compensation for riders managing these difficult pickups. Currently, Swiggy has yet to address her concerns.
“The hardest part is that there’s no extra allowance for these mall orders. After taking the order, we have to exit through crowded areas, which delays us further. Why can’t malls arrange for food orders to be collected at lower floors? Or why aren’t we paid extra for these efforts?” she asks in the viral post.
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Her post ignited conversations online, highlighting the larger challenges encountered by food delivery executives in shopping malls. This isn’t the first instance of these issues being examined. Recently, Zomato CEO Deepinder Goyal recounted his own experience working undercover as a delivery agent. Dressed in a Zomato delivery uniform, Goyal and his wife, Grecia Munoz, embarked on a mission to grasp the difficulties faced by delivery partners.
In a delivery at Ambience Mall in Gurgaon, Goyal faced a denial of entry from security guards, who instructed him to take the stairs. After ascending three flights to reach the restaurant, he found that delivery agents frequently had to sit on the floor, as they were not allowed to wait indoors.
Source: mypunepulse
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