NEW DELHI,(PTI): The country’s biggest lender State Bank of India (SBI) intends to recruit about 10,000 new employees during the current financial year to meet its general banking requirement and foster its technical prowess.
The bank has invested significantly in technology to provide seamless customer service as well as to strengthen the resilience of its digital channels.
“We are strengthening our workforce, both on the technology side as well as on the general banking side. We have recently announced around 1,500 technology people recruitment both at the entry level and slightly at the higher level,” SBI Chairman C S Setty told PTI in an interview.
The bank’s technology recruitment focuses on specialised roles such as data scientists, data architects, and network operators. “We are hiring for a variety of positions in technology. Overall, our workforce addition this year will be between 8,000 and 10,000 people, spanning both specialised and general roles,” Setty added.
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As of March 2024, SBI’s total workforce stood at 2,32,296 employees, including 1,10,116 officers.
Speaking on capacity building, Setty noted that reskilling and upskilling are ongoing processes within the bank. “Customer expectations and technology are constantly evolving, and digitalisation is becoming widespread. We continually reskill our employees at all levels,” he said.
In addition to general training, SBI also offers specialised upskilling in niche areas to ensure it meets the growing needs of its customers and delivers an enhanced banking experience.
Regarding network expansion, Setty revealed that SBI plans to open 600 new branches across India during this financial year. The bank currently operates 22,542 branches nationwide, as of March 2024. “Our branch expansion strategy focuses on emerging areas, particularly residential colonies that are currently underserved. We aim to add around 600 branches this year,” Setty stated.
SBI also reaches customers through its extensive network of 65,000 ATMs and 85,000 business correspondents. Serving approximately 500 million customers, the bank prides itself on being “the banker to every Indian, and, more importantly, to every Indian family,” he said.
Setty also shared his vision of transforming SBI into not only the best and most valued bank for shareholders but also for every stakeholder. “This includes our customers, shareholders, and the larger ecosystem – society and institutional frameworks – all of whom should view SBI as the best bank to work with,” he concluded.
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