Do you feel that business leaders and HR’s focus is now back on people? Context: In 2020 while many organisations were hesitant in even paying wages to their employees during lock down and lakhs of migrant labours were left unsupported, in 2021 most organisations have come forward to support employees and families financially and emotionally. How do you explain this mindset change?
AK People are at the core of any organisation’s success – irrespective of the industry. The pandemic has definitely transformed traditional human resources management. In response to COVID-19, we at Hyatt re-imagined the colleague journey to include new work procedures, colleague resources, and reorientations, in an effort to ensure colleagues’ safety and wellbeing. We introduced daily colleague surveys to measure colleague comfort and wellbeing, enabling hotel leaders to address opportunities, make adjustments as necessary and meet colleagues’ needs in real time. For us, the...
