Leaders can foster empathy in organisation by not merely naming it as an important organisation value or by conducting training programs around it but by modelling it in their behaviour.

Practicing empathy is important as it ensures enhanced performance, particularly in today's workforce and improves the perceived effectiveness.

We may not watch our words and actions and may offend even if it may not be intentional. We miss out on the little cues people give us when they're trying to convey a message.

The management has to build practices through initiatives like "conduct counts" to ensure that that people behave respectfully with others.