HR needs to be a business enabler

May 1, 2023

Akila Raju, HR Head, MyShubhLife in conversation with Business Manager talks about skill shortage, managing talent, tech impact on people processes and how to build a culture of high performance. Edited Excerpts:

How do you critically evaluate the HR practices in the NBFC Sector?

AR The working environment in the last few years has had a huge shift and a bearing on all sectors including the NBFC’s.The need for an evolving andeffective HR policies and practices, as well as people development at every level is critical. Along with the dynamic work environment, customer expectations are also constantly changing.

As HR practitioners it is important to unlearn, learn and also innovate. The HR leaders and teams should be at the forefront in partnering with the business teams and create an agile structure to respond to the needs of the customers and the environment in an efficient manner.

Given the talent gap in the NBFC domain, the need of the hour is to find innovative ways to bridge the gap. Our eco system needs to come together in order to ensure that we work together with the educational system to create sustainable talent solutions. With high attrition rates, it is important to drive engagement through knowledge management and...

Akila Raju

is the Head - of HR, MyShubhLife, India's largest Lending platform. She brings over 24+ years of experience with a new-age, fast-paced start-up mindset and meritocratic work environment, leveraging technology and data to make decisions. She has played a pivotal role in building the HR systems and practices of various organizations in India. Before MSL, she worked with Goldman Sachs, ICICI One Source and The Taj Westend. Equipped with outstanding people skills, at MSL, she drives HR as a business partner for excellence in multiple industries and different markets. She is passionate about creating compelling and innovative HR solutions; crafting tailored HR programs that range from increasing employee engagement to staffing solutions to identifying and retaining high-potential talent is something she excels at. Being a people person with a positive outlook, she excels in building trust and relationships. With proven work experience and excellent analytical and decision-making abilities, Akila strongly advocates diversity, equality and flexibility at work. Akila holds a bachelor's degree in Hotel Management from IHM Bangalore and Post Graduate Diploma from AICTE. She has also completed the executive general management programme from IIM Bangalore.

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