The thing that went wrong is when the hotel business of Omkar started expanding, doing good and started generating more revenue and profits and Omkar suddenly felt that he needed to take his hotel brand to the next level and thus grow.
1. Omkar when he started the hotel and brought in his college study colleagues for jobs in his venture treated everyone as friends or extended family members and not as a boss – subordinate relationship. It was a very informal, casual and friendly atmosphere which the employees loved to work in. It had made them owners or you can CEO’s of their individual functions with the freedom to do and express their work as they wished that ultimately resulted in customer delight to whosoever came to the Hotel be it for overnight stay or for wedding and other functions. So it was a very free-wheeling leadership style deployed by Omkar and not that of micro-managing. It created an atmosphere of trust, high levels of employee engagement and satisfaction wherein work timings did not matter to them as long as they...
