What are HR leaders’ key challenges when implementing automation tools while maintaining the human equation in employee engagement and keeping the workplace human?
AC Automation and digitization are a need of the hour to support the business, it ensures faster and more accurate output as compared to any manual process. While it is a necessity one needs to be careful to maintain a fine balance between efficiency and empathy, eventually human involvement is unavoidable even in a highly automated/digital environment. While implementing automated tools few things can be kept in mind to ensure the human touch is maintained, many a times highly automated processes can get frustrating and can disappoint employees, the typical example is an automated Banking process when you call the help center of a bank and it takes you on a loop of processes before you can speak to someone. How can you make it meaningful and simple without losing the human touch –
1. Need for Automation – Understand the need for...
