Why the element of empathy has gained importance in the workplace post covid phase and how it impacts the work culture?
AL Empathy is not just a powerful tool; it is a vital leadership dimension, and its importance is not new to this world. Roosevelt had said Nobody cares how much you know, until they know how much you care. Obama was more specific : “The biggest deficit that we have in our society and in the world right now is an empathy deficit. We are in great need of people being able to stand in somebody else’s shoes and see the world through their eyes”. However, in the workplace, people had been so caught up with deadlines, operational stress, P& L responsibilities, conflict resolutions, etc. that at times there was less focus on empathy.
The suddenness of the pandemic unleashed various kinds of insecurities; including fear of the unknown, career and job insecurity, financial and physical insecurity. The impact of...
