The case primarily revolves around organizational change but it is neither an external environment prompted change nor an internal business process saturation triggered change. It is a disruption threatening DNA level mutation at all levels of the Hotel-individual, team, department, and organization.
Omkar’s father respected the fact that omkar’s DNA supports the generic business acumen but not specific family business of general finance and helped him pursue his interest and career. Omkar too, held his father’s reputation and expectation high by displaying good business sense and values to create a profitable and sustainable business model with the help and support of his friends and family. Given the nature of industry, the business model demonstrated unparalleled shared vision, proud organizational citizenship behaviour, empowered team delivering impeccable strategic to touch point services, last mile delivery beyond the call of duty and an optimistic sustainable future anchored in informal...
