96% employees are stressed due to changes at work brought by AI: Survey

New Delhi, 7^th October 2024:A recent Wiley survey conducted indicates that managers and employees are struggling to understand how and when to integrate generative artificial intelligence (AI) technology into their work. They seek training and a better understanding of organizational expectations and strategies to help them use AI in their jobs.

Nearly all employees (96%) who responded to a new Wiley survey say are experiencing some degree of stress about change at work, with 40% saying they are struggling to understand how to integrate AI into their work, and nearly twice that number (75%) saying they lack confidence in how to utilize AI. That’s according to the latest Wiley Workplace Intelligence report, “The Human Side of Artificial Intelligence: 3 Tips for Navigating the AI Era.”

And their bosses appear to agree, as only around a third (34%) of the people managers surveyed say they feel equipped to support AI integration.

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Employees say the best ways for them to feel more comfortable integrating AI would be if their company provided training on ways to accomplish it (61%), a clear understanding of organizational strategy (54%), and clear expectations around the usage of AI (48%).

“At a time of such upheaval, it’s important for companies to provide employees—particularly managers—with information to help them understand what is happening and how best to deal with it,” said Wiley researcher Dr. Tracey Carney, who headed the study. “Effective change management includes both implementing the tools themselves and helping employees cope with the big transitions they are facing.”

While most respondents (80%) feel their manager is supportive of their efforts to integrate AI into their workflows, just 60% think their manager is knowledgeable about how to effectively accomplish this integration. As organizations push forward with AI initiatives, bridging the gap between support and proficiency can help ensure a successful transition.

The data in this report are based on surveys completed by 2,005 individuals in North America, from individual contributors to executive leaders.

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